Junior thinks this is going to be a quick job – just slip, in repair Mrs. Layla Fisher’s Halogram (currently displaying a Jesus who cusses up a storm), and move on. He doesn’t care what anybody else believes, so long as they let him do his job in peace. Unfortunately for him, it seems that Mrs. Fisher has other ideas.
This does a great job of mixing light fun with some more serious themes. On the one hand, anybody who has ever worked a customer service job will recognize Junior’s struggle to do his job without getting drawn into a long, emotionally taxing conversation with the client. But then we have the Halograms that are at the center of this whole transaction, holograms of famous people, specifically of the sort who people idolize – religious figures and inspiration writers and politicians ranging from Jesus and Gandhi to Martin Luther King Jr. and Maya Angelou. As the conversation with Mrs. Fisher goes on, the subject of faith comes to the forefront, and the story transitions from an almost frivolous look at futuristic customer service, to something much deeper and more challenging.
The ending took me by surprise. It’s much more unsettling than I expected, and made me rethink everything that came before it. Fortunately, this is a short enough story that it’s not a hardship to reread it!